Q1. Can I have a trial order with mix items?

A: Sure, but only for the first order.

Q2. What about the lead time?

A: Our production time needs 30 workdays, customization need 2 weeks more.

Q3. Do you have any MOQ limit for trial order?

A: Low MOQ, 1pc for sample checking is available

Q4. How do you ship the goods and how long does it take to arrive?

A: By sea, generally needs 30 days. Airline and international express are optional, but expensive.

Q5. How to proceed an order?

A: 

– Confirm the order details with our sales.
– You pay the deposit according to our proforma invoice.
– We arrange production once receive your deposit.

– After the production finished, we will arrange shipping and take photos to confirm as well.

– You pay the balance after the items shipped on board, according to the copy of B/L.

Q6. What I have to pay for?

A:
– Total order amount

– Shipping cost

– Duty and tax

– Local cost in your country( customs clearance cost, destination port charge, warehouse cost, trucking fee etc.)

Q7. Is it available to print my logo on the carton?

A: Sure, it’s for free.

Q8: Do you offer guarantee for the products?

A: Yes, we offer 2-5 years warranty for our products.

Q9: How to deal with the faulty?

A: 

– All of our products are inspected by our QRA(quality reliability assurance)

– Before delivery, we will take photos to you. If there is any problem, we can fix right now.

– For defective batch products, according to the situation, we will consider recalling to repair or make the compensation for the lost.